Alegria
Frequently Asked Questions

Problems, Malfunctioning or Missing Ameneties

The Alegria apartment is located in a modest town in a southern hemisphere country. Some of the basic amenities we Americans and Europeans are very much used to, such as hardware stores that carry almost anything one could possibly need, or trained mechanics, electricians, plumbers or electronics experts may be very hard and unreliably and untimely to come by. While we will make every effort to keep Alegria fully functioning, and to take care of problems as they arise, we cannot guarantee this to the degree of satisfaction Americans and Western Europeans are used to. Please understand.

This is a short-term rental of a private apartment.  It is conceivable that one or the other feature we offer may not work the way you are accustomed to at your home, or may not be available at all. We ask that you treat those amenities that are unfamiliar to you with special care, and that you bear with us when you cannot find certain features you expect to be provided.

We make the best effort possible to keep this apartment in top condition and everything in it well functioning. Our manager and housekeepers are trained to look out for problems when they prepare the apartment for the next rental. However, there are certain items that we simply assume to be functioning and that are not double-checked after each rental, including -- but not limited to: Internet/WiFi system, range and minor kitchen appliances, and various other items that are not often used and are not among those subject to cleaning after each rental.

If something does not appear to function properly when you want to use it, we ask that you first try the obvious, such as re-booting, or looking for specific instructions, including checking in this "Frequently Asked Questions" resource. If this is unsuccessful, we appreciate it if you tell us about the problem, preferably by e-mail (to klaush@acviews.com). We will respond quickly by either calling you, e-mailing you with suggestions, or arranging a maintenance visit. However, it may happen that a remedy will not occur during the remainder of your vacation rental period.

Under no circumstance should you try to do the repair yourself, such as by moving an appliance out of position, taking things apart, trying to re-program, or alike (unless you happen to be a professional/expert in that particular field). Doing so might "open a can of worms" and trigger costly additional repairs.  Your best "tool" to remedy a problem is your iPhone or computer to e-mail us, or the telephone to call us ...

Last Updated: 4/16/15