Casa de
Luz
Cancellation Policy
The time factor is critical in vacation rentals, and your reservation will hold this rental off the market for a period of time. The required Down Payment is not refundable. If you cancel your reservation within 30 days of your check-in date, down payment and balance will be forfeited. If you shorten your stay after check-in, there will be no refund of rents paid, or payable, for canceled nights. As a courtesy to our customers, in the event of a
cancellation or early departure, the owner and Property Manager
will work to find a tenant to occupy the vacated time reserved
under this contract. If we are able to find a suitable tenant,
we will refund those amounts recovered by re-rentals, less a
US$100 service fee. The earlier you warn us that you may need to
cancel, the better the chances of re-renting and refund.
Furthermore, the Owner will certainly work with you in the event
that your cancellation is due to documented serious illness or
other serious circumstances. THESE ARE EXCEPTIONS TO OUR POLICY
TO BE EXERCISED AT OUR DISCRETION.
You agree to assume responsibility for transportation to Casa de
Luz. Inconvenience caused by weather, disruption of utilities,
taxi service, or road or air traffic conditions do not
invalidate this Rental Agreement, nor will they be subject to
financial compensation.