Casa de Luz
Frequently Asked Questions

Payment Options and Procedures

Owners strongly prefer and encourage payments by credit card via the international, utmost safe Internet bank "PayPal.".
Two payments are required: the "Deposit" and the rental "Balance."

Payment of the Deposit is required to hold the reservation and is only acceptable in US$ by credit card via PayPal (no fee applies to the renter for this payment of the Deposit, and there is no requirement for the renter to have a PayPal account). If the rental date is within 30 days from date of booking, payment of the rental Balance is due immediately and can also only be made via PayPal – and no fee applies.

If the rental date is further out than 30 days, the rental Balance is due no later than 30 days prior to the rental date and may be paid by personal check (U.S. Bank only) or by credit card via PayPal, in which latter case a 3%* PayPal fee co-payment applies.** However, even if the rental date is further out than 30 days, we often do offer the renter ad-hoc the option of paying the entire balance immediately via PayPal, and then without charging the fee co-pay. For all credit card payments, the Owner will issue an invoice via PayPal which will be e-mailed to the Renter, upon which the Renter can conveniently and securely complete the payment. The Renter may have to ascertain that the this invoice (from PayPal) does not get hung up in his/her spam filter.

Chasing after payments is a time-consuming activity for the Owner. You WILL NOT be reminded on any payment due dates (except credit card payment of the rental Balance, for which we will issue an invoice). A late payment fee of US$30 will be automatically added to the balance payable if the payment is delayed without reasonable cause by more than 48 hours from the time the request was issued or the payment was due. If payment is not received within 5 days of the due date, the reservation will be canceled and the house/apartment will be opened up for other rentals, and money paid shall be forfeited. Reservations may be reinstated, and forfeited money reapplied, upon payment of the amount due, if the property is still available, at the Owner’s discretion.
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The fee co-payment is 4% if the payment originates in a country other than the United States. 
** We can also receive payment in EUR by electronic transfer to our bank account in Germany.  The US$/EUR exchange rate given at http://www.oanda.com/currency/converter/ (or equivalent site) should be used for conversion of the payable amount in EUR on the day when the payment is made.  We will communicate our IBAN and BIC numbers if the renter chooses this option. 

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