Casa de Luz
Frequently Asked Questions

Utilities

Water:
Casa de Luz has a 75-foot deep water well that provides water for irrigation and drinking water, with city water as back-up.  We have the water quality tested periodically, and so far the results have always been well within safety limits (better than city water which is also safe). Nevertheless, we recommend to use bottled water for drinking for cooking, but we always use tapwater for tooth-brushing and hygiene purposes. 
The well water is pumped into the 1000-liter (280 gal) cold water tank located above the upper bathroom.  This process is fully automatic.  In rare circumstances it is conceivable that something breaks down in the water system.  Such a situation is first noticed when the cold tap water runs dry, or when no water comes out of the faucets outside in the perimeter wall.  You will then still have a substantial amount of of hot water (perhaps 150 gal) to get by with for a while, but alarming the Manager as soon as reasonable would be advised.  As an immediate remedy, the Manager will come and switch the system over to regular city water supply, while the well problem is being tended to. 

Electricity:
Electric power supply is at 220V, 50 Hz.  If you have a high-wattage gadget that is made for 110V, it will burn out the moment you connect it to an outlet in the house, even though the plug might fit perfectly into the outlet.  BE AWARE!!!  Your U.S. American hair dryer, curling iron, or similar item will be rubbish the moment you plug it in -- except if it has one of those electronic power adapters that automatically switch to whatever voltage they see.  To ascertain this, simply look at the fine print on the device.  If it says something like "100 - 240V; 50/60 Hz," you are OK to plug it in, else keep it in your suitcase.  We do have a couple of 220V --> 110 V stepdown transformers, but they are only good for up to 300 Watts, which is likely less than the wattage required by your hair dryer or curling iron, and if you plug it in, you will then blow the fuse of the transformer ... :).
The stability of the electricity network in Abadiania leaves much to be desired.  In order to protect sensitive electronic equipment from power surges, we installed a battery back-up device that produces stable 110V to a power strip located on a small bench in the dining area.  The Internet modem, router, and telephone are plugged into that power strip.  It is OK to also plug your laptop or iPhone charger into that outlet strip, but do not use it for any 110V devices that use more power, such as a hair dryer or curling iron.  
Electric power outages do occasionally occur in Abadiania, but they are usually of short duration, mostly just a few minutes.

Gas:
We have only one use for propane, the kitchen range.* 

Garbage:
Take you garbage in plastic bags to the green dumpster located about 100m (300 ft) up the road, opposite to the Pousada Amor e Luz.  There is no good reason to attempt to recycle.  This is spposedly done at the garbage transfer station of Abadiania.

Sewer:
Like most private homes in the area, Casa de Luz has its own septic system.  It functions exceedingly well and free of maintenance, but it requires -- as is customary in essentially all of South America -- that no paper products or other manufactured products are flushed down the toilet.  We ask our guests to please cooperate.  

TV:
We have no TV and no TV subscription at Casa de Luz.  You may wish to use your laptop for streaming. Our free Internet use is unlimited.

Internet:
Our internet is free and limitless, and it is reasonably good (nominally 10 Mbps down and 3Mbps up) but may slow down to less than what is desirable for seamless streaming during peak hours.   

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* The gas range is powered by bottled gas.  One bottle may last as long as a year or more under average use conditions.  We do supply those bottles, but should it run empty during your stay, we would need to be notified.  Someone will then come and install a new bottle on short notice.

11/17