Alta Vista -- Frequently Asked Questions --

Cancellation Policy

The time factor is critical in vacation rentals, and your reservation will hold this rental off the market for a period of time. For cancellations made more than 30 days prior to your arrival date, we will refund all rents paid but YOU WILL FORFEIT YOUR ENTIRE DEPOSIT. THERE ARE NO REFUNDS OF RENT FOR CANCELLATIONS MADE LESS THAN 30 DAYS PRIOR TO ARRIVAL (you forfeit your entire rent, but we will refund your deposit and cleaning fee, if your rent had been paid in full). As a courtesy to our customers, in the event of a cancellation, the Owner will work to find a tenant to occupy the vacated time reserved under this contract. If we are able to find a suitable tenant, we will refund both the deposit, cleaning fee, and rental fee to the extent we have found an acceptable tenant for the time period, as determined by the Owner, less a $100 cancellation service fee. The earlier you warn us that you may need to cancel, the better the chances of re-renting. Furthermore, the owner will certainly work with you in the event that your cancellation is due to documented serious illness. THESE ARE EXCEPTIONS TO OUR POLICY TO BE EXCERCISED AT THE OWNER’S SOLE DISCRETION. You agree to assume responsibility for transportation to the property. Inconvenience caused by weather, disruption of utilities, or road conditions do not invalidate this Rental Agreement, nor will they be subject to financial compensation. (We add that, among a sample of many hundreds of rental reservations, we have had only very few cancellations, and among those, only very seldom has it happened that we were unable to refund all monies paid for the reservation).