Alta Vista -- Frequently Asked
Questions --
Wireless Internet
Limited use is FREE of charge to renters, but we do not guarantee this service or its suitability for your needs or expectations.
The system is called "Alta Vista D-link" and is password-protected with a PW given to you in the Arrival Communication. Please understand that there is neither cable
connection nor a phone line suitable for DSL at the location of
Alta Vista Chalet, and satellite Internet, which we tried in
prior years, is vastly inferior to the radio antenna service we
now have -- but which is still marginal
when compared to what you likely have at your home (nominal
12MBps down and 2 up). Please be
considerate and bring DVDs, rent DVDs, or download the movies
you want to watch onto your computer prior to coming up to Alta
Vista. Bring your own HDMI cable and
connector to your laptop to enjoy those on a large flat-screen
TV in the Alta Vista living room or upstairs master bedroom.
Your fair access
policy allotment is limited to 10
GB/day (on average). Downloading
movies (Netflix and alike) takes
up an exorbitant amount of download bits (avg. about 2
GB/feature length movie). Please be considerate. We
charge $3/GB (min $20) for overage.
Poor reception may be due to ice
and/or snow on the receiver dish (very unlikely), or a power outage. To remove the snow, find
the small white rectangular receiver
unit outside on the upper deck under the eve, close
to the location of the inside fireplace -- be careful not to
change the orientation of the receiver. To remedy faults stemming from a power outage,
re-boot the system (by unplugging the big black plug to the
power strip behind the TV table, waiting 60 seconds, and
plugging it back in. If the problem persists, call the
customer service of ExWire (at 530-8230-1030 X 2) for help.
But please understand that, while we try to deliver the best
performance available at our location, the speed is relatively
slow due to microwave technology and the considerable distance
from the emitter tower.