Alta Vista -- Frequently Asked Questions --

Problems, Malfunctioning or Missing Amenities

This is a vacation rental of a private home.  It is not a hotel.  It is conceivable that one or the other feature we offer may not work the way you are accustomed to at your own home, or may not be available at all. We ask that you treat those amenities that are unfamiliar to you with special care, and that you bear with us when you cannot find certain amenities you expect to be provided.

We make the best effort possible to keep this home in top condition and everything in it well functioning. Our housekeepers are trained to look out for problems when they prepare the home for the next rental. However, there are certain items that we simply assume to be functioning and are not double-checked after each rental, including -- but not limited to -- TV and sound system, Internet/WiFi system, range and minor kitchen appliances, and various other items that are not often used and are not among those subject to cleaning after each rental.

If something does not appear to function properly when you want to use it, we ask that you first try the obvious, such as finding an accidentally tripped GFI, re-booting, cleaning the lint vent from the dryer (it vents into the 3rd garage), or looking for specific instructions, including checking in this "Frequently Asked Questions" resource. If this is unsuccessful, we appreciate it if you tell us about the problem, preferably by e-mail (to klaush@acviews.com). We will respond quickly by either calling you, e-mailing you with suggestions, or arranging a maintenance visit. However, it may happen that a remedy will not occur during the remainder of your vacation rental period.

Beyond such honest, reasonable effort to speedily remedy an unexpected deficiency, we do not, and cannot, guarantee the availability or proper functioning of any amenitiy, but consider this to be a risk associated with your rental and will not issue related refunds of rents paid or charged.

Under no circumstance should you try to do the repair yourself, such as by moving an appliance (washer, dryer, range, etc.) out of position, taking things apart, trying to re-program, or alike (unless you happen to be a professional/expert in that particular field). Doing so might "open a can of worms" and trigger costly additional repairs.  Your best "tool" to remedy a problem is your laptop to write us or the telephone to call us ...

We request that you read and follow our special "Winter" housekeeping instructions/precautions. Coming to a vacation home high up in snow country may sometimes not be without adventure!  You may encounter really lots of snow.  It can happen that you may have to resort to the good old snow shovel before your vehicles are inside the garages, or before your views are optimized.  And when you do shovel snow, please, be mindful that a shovel can hit the wrong items, such as window panes, and create significant damage.  We must hold you accountable for such damages, including breaking the shovels themselves ...