Alta Vista
Frequently Asked Questions

Check-in, check-out times

Check-in time is 4:00 PM. The check-out time is 11:00 AM.

Our rental guests often ask to receive early check-in and/or late check-out. The single most critical operational difficulty for vacation rentals of a private home is contracting for reliable housekeeping services.  While we strife to maintain our excellent reputation in this area, our housekeeping contractor requires that the house is available for cleaning at 11:00 AM on the check-out day, and that the renters have departed at that time. There can be no exception.  If you fail to adhere to this policy and have not checked out by 11:00 AM, this would then create havoc with our housekeeping activities, and we would then have to charge any financial consequences/loss thus experienced to your security deposit.

As a courtesy to our renters, we may, under certain circumstances, be able to offer early check-in.  This benefit will not be automatic but is on request only and must be confirmed in writing, so we can ascertain that no other maintenance activity interferes with your early arrival. So please let us know if you wish to arrive early, and we will then let you know by e-mail if that is possible.   

Late check-out privileges are even more difficult to handle.  If late check-out is exceedingly important to you, please let us know, and we will check with our housekeepers if they can arrange their scheduling accordingly. 

Please keep in mind that a nice alternative to arriving early or departing late would be to spend some time in the beautiful Tahoe-Donner environment, or to have lunch in one of the great local restaurants ...